MyVibex™ is committed to making your shopping experience a success.
A customer can cancel an order during the first 60 minutes after purchase. Customer cancellation will be reflected as a refund during the next 5 days, depend a lot on the customer bank.
An order cannot be cancelled after 1 hour. If a customer requests a cancellation, our team will do all possible, however, we are not obligated to do it. On this case, the customer will have to wait to receive the product and make a return under our return policy.
Our customers have the right to return the product within 14 natural days. This term will expire on the 14 natural days of the day the product has been received by the customer.
A customer has the right to receive a new product depending on product availability:
In case the product is not available, the customer will be refunded with a Store Credit or for the total amount.
We may choose to offer a partial refund of the value of the product in exchange for the customer keeping the item, therefore avoiding possible shipping and customs costs.
CONDITIONS TO APPLY FOR A CHANGE OR RETURN:
Please do not send your purchase back to the manufacturer. To exercise the right to change or return the product, you must contact us via e-mail at firstname.lastname@example.org.